General Terms of Use

1.1. By accessing, registering or using the SporTickets platform ("Platform"), the User (buyer/participant) and the Organizer (event creator) declare that they have read and agree with these Terms, the Privacy Policy and, when applicable, the Commercial Agreement executed with SporTickets.

1.2. If you do not agree, do not use the Platform.

1.3. In case of conflict between these Terms and specific agreements (e.g. Master Agreement with Organizers), the specific rules prevail to the extent they expressly differ.

2.1. SporTickets/Platform: website and/or apps to publish events, sell tickets and manage registrations.

2.2. User/Buyer/Participant: person who browses, creates an account, purchases tickets and/or attends events.

2.3. Organizer: individual or legal entity that creates, publishes, promotes and executes events on the Platform.

2.4. Ticket: digital access title, usually with a QR Code.

2.5. Service Fee: amount charged by SporTickets for the technological intermediation and operation of the sale (displayed before purchase and on the receipt).

2.6. Processing Fee: payment method costs (card, PIX, boleto etc.), when applicable and informed at checkout.

2.7. Event: any activity published by the Organizer (in-person, hybrid or online).

3.1. SporTickets does not organize, produce or execute events. It acts as a technology provider and intermediary for ticket sales (checkout, management, access control).

3.2. The Organizer is solely responsible for the content, accuracy, licenses, safety and execution of the Event (dates, schedules, location, ticket batches, discount/half-price policies, regulations, changes and cancellations).

3.3. This intermediation model and the refund/advance notice rules (7 days + 48h) are standard in the Brazilian ticketing market.

4.1. To buy/publish events, the user must create an account with accurate, updated and complete data.

4.2. The user is responsible for keeping credentials confidential and for activities performed through the account.

4.3. SporTickets may refuse, suspend or terminate accounts in cases of fraud, violation of these Terms, chargeback risk, court order or legal non-compliance.

5.1. Prices, half-price (student/discount) policies and conditions of each Event are defined by the Organizer and displayed during the purchase flow.

5.2. Service Fee (SporTickets) and Processing Fees (payment methods), when any, are informed before finalizing the purchase.

5.3. Accepted payment methods, settlement times and installment options are presented at checkout.

5.4. Coupons: follow Organizer criteria and are informed before completion.

5.5. Tax documents: issuance follows applicable law and operational flow of SporTickets and/or the Organizer, depending on the nature of the service (intermediation vs. event execution).

6.1. After payment confirmation, the digital ticket is made available in the account / registered email.

6.2. Access is validated by QR Code (or another indicated method). The Buyer must present a legible ticket (app or printed when permitted).

6.3. Loss, theft, copying, unauthorized resale or tampering may invalidate the ticket without refund.

6.4. Ownership transfer: when enabled by the Organizer, it may be requested within the Event terms/conditions.

7.1. Statutory withdrawal (Brazilian Consumer Code): online purchases may be canceled within 7 (seven) calendar days from purchase, provided the request occurs at least 48 (forty-eight) hours before the Event start.

7.2. Organizer policy: beyond the legal withdrawal, the Organizer may offer more beneficial rules (cancellation, refund, transfer), disclosed on the Event page.

7.3. How to request: requests within the rules must be submitted through the channels available in the account/ticket; refund processing follows payment intermediaries' timelines.

7.4. Event cancellation or material changes (date, time or venue): the Organizer must provide full refund to the Buyer. SporTickets may act as operational agent through the Platform when applicable and available.

7.5. Operational timeframes: when the refund is processed by SporTickets (e.g. event cancellation, sale execution failure), the submission to the payment method will occur within up to 5 (five) business days after approval; settlement depends on the payment method/issuing bank.

7.6. Chargebacks: disputes with the card issuer may block/reverse amounts. SporTickets may retain/offset from Organizer payouts the values of chargebacks related to the Event.

7.7. Accessory items (kits, add-on services) may have their own rules; canceling one item may cancel the entire order, as defined in the Event.

8.1. It is prohibited to: (i) violate laws, third-party rights or these Terms; (ii) publish illegal, discriminatory, violent content or content that infringes intellectual property/image rights; (iii) scalping, fraud, scraping, reverse engineering, unauthorized automations; (iv) compromise security/stability; (v) sell tickets via unauthorized channels.

11.3. The Organizer declares it holds rights/authorizations over the published content (texts, images, logos, tracks etc.) and will be liable for third-party claims.

12.1. SporTickets processes personal data pursuant to Law 13.709/2018 (LGPD).

12.2. LGPD Roles: a) SporTickets acts as Controller for data necessary to operate (registration, fraud prevention, billing, support etc.) and, when applicable, as Processor to handle data on behalf of the Organizer (participant management, check-in). b) The Organizer is Controller of participant data for Event execution/communication (invites, lists, certificates) and must publish the Event privacy notice, inform legal bases and honor data subject rights.

12.3. Legal bases: contract performance, legal/regulatory obligation, legitimate interest (when applicable) and consent, as the case may be.

12.4. Sharing: with Organizers, payment providers, cloud/anti-fraud providers, auditors and authorities when necessary.

12.5. Data subject rights: confirmation of processing, access, rectification, portability, deletion, anonymization, objection and review of automated decisions, via channels in the Privacy Policy.

12.6. Data Protection Officer (DPO): [DPO Name] – [dpo-email@domain.com].

12.7. Security: we adopt technical and administrative measures proportionate to risk. In relevant incidents, we will notify data subjects/authorities as required by law.

13.1. The Platform is provided "as is", with commercially reasonable efforts for availability and security; maintenance may cause temporary unavailability.

13.2. We may release improvements, modify features, fix bugs and update policies at any time, communicating material changes through reasonable means (email, in-app notices, public update of the Terms).

13.3. Support: suporte@sportickets.com.br and official WhatsApp available on the site.

14.1. SporTickets is not liable for: (i) event cancellations/changes; (ii) third-party failures (gateway, network, power, hosting); (iii) organizer advertisements/content; (iv) indirect damages, lost profits or loss of opportunity.

14.2. Nothing in these Terms limits consumer rights or liabilities that cannot be excluded under Brazilian law (including the Consumer Code).

15.1. SporTickets may warn, suspend or terminate accounts and/or remove events in cases of violation of these Terms, fraud, risk to the Platform, authority order or illegality.

15.2. The User/Organizer may terminate the account at any time; pending obligations (payouts, due refunds, disputes) remain enforceable.

16.1. The Organizer is responsible for taxes levied on its events, issuing tax documents to the buyer (when applicable) and substantiating legal benefit policies (e.g. half-price under the law).

17.1. We will communicate via email, in-app notices and/or push. Users are responsible for keeping data updated and checking spam.

18.1. We may update these Terms due to legal, technical or business changes. The current version is the one published on the Platform with the update date; material changes will be communicated through usual channels.

19.1. Brazilian law applies.

19.2. The courts of Brasília/DF are elected, waiving any other, no matter how privileged.